# Add IBM Dashboards Project to Portfolio

Add this new project to portfolio page BETWEEN “HIPAA De-Identification Pipeline” and “Slump Dog Sluggers”:

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### IBM Data Visualization Final Project - Sales \& Service Dashboards

Situation

Organizations need dashboards that provide quick, actionable insights without overwhelming stakeholders with unnecessary complexity. Effective dashboard design requires balancing visual appeal with functional decision support.

Task

Design and build two business intelligence dashboards as my final project for IBM’s Data Visualization course - one for sales performance tracking and another for service operations monitoring.

Action

* Built two interactive dashboards in Google Data Studio analyzing auto sales and service data

* Sales Dashboard: Designed KPI scorecards (Profit, Quantity Sold, Average Quantity) with performance analysis by model and dealer to provide executive summary insights at a glance

* Service Dashboard: Created operations monitoring with recall tracking, customer sentiment visualization (treemap), profit/quantity trends over time (combo chart), and root cause analysis via pivot table heatmap

* Applied dashboard design principles: choosing appropriate visualizations for different data types, designing for user workflow, and prioritizing clarity over decoration

* Earned 100% on final project evaluation

Result

* Created production-quality dashboards demonstrating end-to-end BI workflow

* Developed practical understanding of visualization selection (when to use scorecards vs. charts vs. heatmaps)

* Built reusable dashboard patterns applicable to healthcare quality metrics and operational monitoring

* Earned IBM Data Visualization and Dashboards certificate

**Tools:** Google Data Studio, dashboard design, KPI development, data visualization, business intelligence

[View Certificate](https://www.coursera.org/account/accomplishments/verify/VIWT9WKIZDSM)

![Sales Dashboard](https://jesshaydenconsulting.com/assets/Data Studio - Sales tab.png)

![Service Dashboard](https://jesshaydenconsulting.com/assets/Data Studio - Service tab.png)

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Instructions:

1. Find portfolio page file (portfolio/index.md or similar)

2. Insert this project as #2 (after HIPAA, before Slump Dog Sluggers)

3. Match existing markdown formatting

4. Verify image paths work with Jekyll

5. Show me changes before committing